EXCHANGES AND RETURNS

You can return any items for an exchange or refund up to 28 days from purchase. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please note exchanges are subject to stock availability as we produce very limited collections in line with our sustainability mission.

Please get in touch with us at studio@veronikaguardi.com if you have any queries about returns and exchanges or need any help.


UK Free Returns


For all orders shipped in the UK, we offer a free exchange or returns service. To return your item, fill out our returns form by clicking here and complete all the highlighted details. We will then organise our delivery company, DPD, to come and collect your parcel from your chosen location.

CLICK HERE TO FILL OUT OUR FREE UK RETURNS FORM


International Returns


Unfortunately we do not operate an international returns service. For all orders shipped outside of the UK, to exchange or return an item please complete the return details on the invoice found in your parcel and send the item along with the completed invoice to the following address:

Veronika Guardi Ltd (Returns)

51 Colegate

Norwich

NR3 1DD

The cost of shipping the return is liable by the customer and non-refundable. The responsibility of the return is liable by the customer until it reaches us, so if the return is lost during transit we cannot refund the items. We suggest using a trackable shipping service or purchasing shipping insurance to guarantee the safe return of your item and retain your receipt as proof of return.

If you have any questions, please contact studio@veronikaguardi.com.


Returns Criteria


To be eligible for a return or exchange, your item must meet the following criteria:

1. All items must be unworn, unaltered, undamaged, unused, and unwashed in a re-saleable condition

2. All items should be returned in the original cardboard box with tags, accessories and original paperwork. An alternative cardboard outer may be used if original cardboard box is not useable.

Any returned items that do not meet this criteria will not be accepted and will be returned to you.

If your item is deemed faulty (due to a manufacturing fault or received damaged) we can offer an exchange or repairs where necessary. Before we can offer an exchange we need the faulty item returned to us. Please email our customer service team at studio@veronikaguardi.com for more information and to arrange collection of the faulty item.

Non-returnable items:

- Gift cards


Refunds


Once your return is received and inspected, we aim to process your refund within 5 working days. We will then send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please check your spam/junk folder as sometimes our emails end up there.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment in the same currency as the original purchase. Please allow up to 10 working days for the funds to appear in your account via your original payment method.


Late or Missing Refunds


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at studio@veronikaguardi.com.