Order Confirmation

Please check your spam/junk folder and add our email as a contact as sometimes we end up in there by accident! If you still haven't received a confirmation email, please email your name, what you ordered and when to studio@veronikaguardi.com

Shipping policy

We are pleased to announce that we ship worldwide! Visit our Delivery page to view the full list of countries and corresnponding rates.

Once dispatched your order will take approximately the following amount of time to arrive:

UK orders take an estimate of 2-3 working days.

EU orders take an estimate of 2-4 working days.

USA orders take an estimate of 3-6 working days.

AUS and NZD take an estimate of 4-7 working days.

Orders shipped to the rest of the world take an estimate of 4-10 working days.

Visit our Delivery Page to view the full delivery details and corresponding rates. 

All orders placed before 12pm GMT Monday-Friday will be shipped on the same day (excluding bank holidays). Any orders placed after 12pm GMT will be shipped the next working day. All orders placed after 12pm Friday and on Saturday and Sunday will be shipped on the following Monday. 

Visit our Delivery Page for our full delivery details and rates. 

Yes you can track your order through our courier DPD.

For all orders, click here to track your order.

Unfortunately we cannot offer a refund on any tax or duties. All VAT payments, custom duties any any other related charges are liable with the customer and Veronika Guardi has no control over the amounts. 

Returns and exchanges

You can return your item for an exchange or refund within 28 days of purchase. Please note exchanges are subject to availability of stock. 

For UK orders, we offer a free returns service. Simply fill out our returns form by clicking here and we will arrange our courier, DPD, to come and collect your parcel.  

For International orders, unfortunatley we do not operate a returns service. To exchange or return an item please complete the returns details on the invoice found in your parcel and send the item along with the completed invoice to the following address:

Veronika Guardi Ltd (Returns)

51 Colegate

Norwich

NR3 1DD

The cost of shipping the return is liable by the customer and non-refundable.

Visit our Exchanges and Returns Page for more details. 

We will send you an email notifying you that we've received your return item. If you haven't heard from us within 14 days, then please email us at studio@veronikaguardi.com with your name, reference number and proof of postage. 

Once your return is received and inspected, we aim to process your refund within 5 working days. We will then send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please check your spam/junk folder as sometimes our emails end up there. Please allow up to 10 working days for the funds to appear in your account via your original payment method. Please note if paid with Paypal it could take up to 30 days, depending on your card company. 

Visit our Exchanges and Returns Page  for more details. 

Klarna Payment

Klarna is a Swedish payment service offering a variety of payment methods to suit you. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments. 

Find out more about Klarna here. 

You can place an order and pay up to 30 days after shipping. 

For more information, visit Klarna by clicking here. 

You can place an order and spread the cost over three interest-free instalments. The payment for each instalment will automatically be collected from the debit or credit card you entered at the checkout. Your first instalment will be collected when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later.

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

Sizing/Fit

All of our garments are custom-made and have a bespoke fitting, so we recommend following the size guide provided on each product page. 

For our international size guide click here. 

If you need any further help with sizing, please email us at studio@veronikaguardi.com

Sorry we haven't got your size in stock. Every one of our garments is limited edition as we produce in limited quantities because we're not fans of fast fashion. 

Get in touch

If you have any further questions or need any help, please email us at studio@veronikaguardi.com